Sonoran Sunrise Therapy, LLC policies
Telehealth Therapy Policy
1. Introduction
Welcome to Sonoran Sunrise Therapy, LLC. We are committed to providing accessible and high-quality mental health care through telehealth services. This policy outlines the terms and conditions of using our telehealth therapy services.
2. Scope of Services
Our telehealth therapy services include virtual counseling, consultations, and therapeutic sessions conducted via secure video conferencing or phone. These services are designed to offer the same level of care as in-person therapy.
3. Eligibility
To use our telehealth services, you must:
Be at least 18 years old or have a legal guardian’s consent.
Reside in a state where our licensed providers are authorized to practice.
Have access to a private, secure location with a stable internet connection.
4. Confidentiality & Privacy
We prioritize your confidentiality and comply with HIPAA regulations to protect your personal and health information. However, please note:
Sessions are conducted over secure, encrypted platforms.
It is your responsibility to ensure privacy on your end.
We may be required to share information in cases of immediate harm, abuse or legal obligations.
5. Technology Requirements
To participate in telehealth therapy, you will need:
A stable internet connection.
A computer, tablet or smartphone with a camera and microphone.
A quiet, private space for sessions.
6. Scheduling & Cancellations
Sessions must be scheduled in advance through our online booking system or by contacting our office.
Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or missed appointments may be subject to fees.
7. Emergency Situations
Telehealth is not suitable for crisis situations. If you are experiencing an emergency, please:
Call 911 or visit the nearest emergency room.
Contact a crisis hotline such as the National Suicide Prevention Lifeline at 988.
8. Payment & Insurance
Payment for telehealth services is due at the time of the appointment unless otherwise arranged.
We accept various insurance plans; however, coverage for telehealth services varies. Please verify with your insurance provider before scheduling.
Out-of-pocket payments and co-pays are accepted via credit/debit card.
9. Consent to Telehealth Services
By using our telehealth services, you acknowledge and consent to:
Receiving therapy remotely instead of in-person sessions.
Potential technical issues that may arise during sessions.
Following the agreed-upon treatment plan.
10. Contact Information
Phone: [Insert Contact Number]
Email: Denise@SonoranSunriseTherapy.com
Address: [Insert Business Address]
11. Policy Updates
We reserve the right to update this policy as needed. Any changes will be communicated through our website or directly to patients.
By continuing to use our telehealth therapy services, you agree to comply with this policy.
Privacy Policy
At Sonoran Sunrise Therapy LLC, we are deeply committed to protecting your privacy and ensuring that your personal and health information remains secure and confidential. Our Telehealth services are conducted through HIPAA-compliant platforms and we follow strict ethical and legal guidelines to safeguard your data.
Your trust is important to us, and we prioritize creating a safe, confidential and supportive space for your healing and growth. If you have any questions about our privacy practices, please don’t hesitate to reach out.
1. Introduction
At Sonoran Sunrise Therapy LLC, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you engage in our Telehealth therapy services.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
To provide high-quality therapy services, we may collect the following types of information:
A. Personal Information
Full name, date of birth, contact information (phone number, email, address).
Emergency contact details.
B. Health & Therapy-Related Information
Mental health history, treatment goals, progress notes.
Assessments, diagnosis, and therapy session details.
C. Payment & Insurance Information
Billing details, payment methods, insurance provider details.
D. Technology & Telehealth Data
IP address, device type, and encrypted communication data (as required for telehealth sessions).
Any digital correspondence related to therapy (emails, messages, scheduling information).
3. How We Use Your Information
We use your information to:
Provide therapy services tailored to your needs.
Schedule and conduct Telehealth sessions via HIPAA-compliant platforms.
Process billing and insurance claims (if applicable).
Maintain secure client records in compliance with professional and legal requirements.
Communicate with you regarding appointments, treatment updates, or practice policies.
We never sell or share your personal data for marketing purposes.
4. Confidentiality & Disclosure
Your information is strictly confidential. However, we may disclose your data under the following circumstances:
Legal Requirements: If required by law, court order, or regulatory authority.
Risk of Harm: If there is an imminent risk of harm to yourself or others.
Mandated Reporting: If we suspect abuse, neglect, or exploitation of a child, elderly person, or vulnerable adult.
Medical Emergencies: If emergency medical care is necessary.
Outside of these circumstances, your information will only be shared with your written consent.
5. Telehealth Security & Data Protection
We take extensive measures to secure your information and protect your privacy, including:
HIPAA-Compliant Platforms: All Telehealth sessions are conducted via secure, encrypted platforms.
Secure Record Storage: Client records are stored in HIPAA-compliant electronic health record (EHR) systems.
Limited Access: Only authorized personnel have access to client data.
Regular Security Audits: We continuously monitor and update our security practices.
6. Your Rights & Choices
As a client, you have the right to:
Access Your Records: Request copies of your treatment records (subject to legal and ethical guidelines).
Correct Your Information: Request corrections to inaccurate or outdated data.
Restrict Disclosures: Limit who your information is shared with (except when legally required).
Revoke Consent: Withdraw your consent for treatment or information sharing at any time (except when legally required).
File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health & Human Services (HHS) Office for Civil Rights.
7. Data Retention & Disposal
Client records are retained in accordance with state and federal laws (typically for 7 years after the last session).
Upon expiration of the retention period, records are securely deleted or destroyed.
8. Changes to This Privacy Policy
We may update this policy as needed to comply with new regulations or improve privacy practices. Clients will be notified of any significant changes.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Phone: [Insert Contact Number]
Email: Denise@SonoranSunriseTherapy.com
Address: [Insert Business Address]
Sonoran Sunrise Therapy LLC
Effective Date: January 1, 2025
Cancellation Policy
Please provide a minimum of 48 hours notice if you would like to reschedule a session. Failure to provide at least 48 hours notice or not showing up for a session will result in a $100 fee.
Appointments can be cancelled directly in SimplePractice, by emailing our team at email, or by calling/texting phone.